Home Service Coaching Results

David Boer, Boer Brothers Heating & Cooling, Plumbing

David Boer is a co-owner of a family heating and cooling business that added plumbing while Kerry was coaching it, and his line is the one that carries the figures: "we more than doubled our revenue and grew into a $20-million-plus company".

Kerry worked with us for many years as a business coach, technician coach, manager coach, and owner coach. Kerry understood that growing Boer Brothers was never just about revenue. It was about our employees, our customers, our families, the communities we serve, and the three brothers trying to build something meaningful together.

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Kerry helped us weather some very difficult storms. Just as importantly, Kerry helped us see and avoid many more before they ever reached us. There were plenty of times when we were too close to a situation to see it clearly. Kerry had a way of slowing us down, asking the right questions, and helping us find the best path forward even when it was not the easiest one.

Over the years we worked together, we more than doubled our revenue and grew into a $20-million-plus company. [...] Kerry deserves a great deal of credit for helping us build the kind of company that others recognize as truly valuable.

But the numbers are only part of the story.

Kerry helped us become a better company. We became more organized, more accountable, and much more intentional about how we lead and serve. We adopted the Entrepreneurial Operating System through EOS and Traction, strengthened our management team, and built systems that allow the company to grow without losing its heart. We became a truly service-oriented business, not only in how we care for customers, but also in how we support our employees and one another.

Kerry also helped us expand beyond heating and cooling. We added plumbing [...] We opened another branch. That kind of growth can create enormous opportunities, but it can also create problems if the foundation is not strong. Kerry helped us build that foundation and think through growth in a disciplined, sustainable way.

One of the things I appreciate most is how skillfully Kerry worked with us as a family-owned business. Coaching three brothers who own and operate a company together is not a simple assignment! [...] Kerry learned who we were as individuals and as a family. Kerry knew when to listen, when to challenge us, and when to remind us of the larger vision we shared.

Kerry never treated us like just another client or tried to force generic business advice onto our company. [...] Even when we did not necessarily hear what we wanted to hear, Kerry told us what we needed to hear, and did it in a way that helped us grow.

[...] If you are a business owner who truly wants to grow, not only in revenue, but also in leadership, culture, service, and lasting value, I cannot recommend Kerry highly enough. Kerry made a tremendous difference for Boer Brothers, for my family, and for me personally. We would not be the company we are today without that guidance.

David Boer, Co-Owner, Boer Brothers Heating & Cooling, Plumbing

The operating system he names is the Entrepreneurial Operating System, which is not a BGS Strategies product. It went into his company alongside the coaching, and he says so himself.

Darryl Robinson, Robinson Air

Darryl Robinson met Kerry at a conference, became a client, and later sold the company he had built.

We met Kerry at a conference several years ago and started training with him soon after. He helped us reach our long term goal of building and selling a great business, and with his help we reached that goal sooner than expected. He understood our culture and trained our staff within that framework. No one accomplished anything in a vacuum and we have had a lot of great folks support us, but Dr. Kerry Webb (yes, he's a doctor but I wouldn't ask for medical advice) is one of those that really put us over the top. I consider him a great friend as well.

Darryl Robinson, Founder, Robinson Air, Lawton, Oklahoma

Steven Tibball, Exceptional Comfort Home Services

Steven Tibball was trained by Kerry inside somebody else's company, then left, started his own, and says he is still using the training years later.

When I worked at Carolina Heating Service, you had a huge impact on me, especially in the way I learned to communicate with customers. A lot of what you taught me went far beyond simply knowing what to say, you helped me understand how to listen, ask better questions, communicate value, and most importantly, build trust with people. Those lessons stuck with me long after my time at Carolina Heating Service and have played a real part in my growth in the home service industry.

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I've since taken the leap and started my own home service company, and even though we're only eight months into the journey, I've already utilized so much of the communication training and principles you taught me. They've influenced not only how I communicate with customers, but also how I train my team and the kind of culture and customer experience we're building as a company. It says a lot that years later, now that I'm sitting in the owner's seat and building a company of my own, I still find myself going back to things you taught me.

Steven Tibball, Owner, Exceptional Comfort Home Services, South Carolina

That is the test most training fails. It usually stops working the day the trainer leaves the building.

Ryan Snow, Western Heating & Air Conditioning

Ryan Snow sat in one of Kerry's business boot camps before his company retained him as a coach, so his letter covers the training and the coaching that followed it.

I've known Kerry for almost 20 years. He made a big impact on my business as we attended his business boot camp training. He has a great way to present the materials and keep everyone focused and engaged.

We also retained him as our business coach. Kerry understands what it takes to help companies become financially successful.

Ryan Snow, GM, Western Heating & Air Conditioning, Orem, Utah

Connie Kelly, Carolina Generators, LLC

Working with Kerry Webb has been incredibly valuable for our business. He has a unique ability to step back, see the bigger picture, and help turn ideas into clear, actionable strategies. His coaching challenged us to think differently, sharpen our focus, and make better decisions about where we're going and how we get there. Kerry brings experience, insight, and a practical approach that makes business coaching feel productive, not theoretical. We're grateful for his guidance and would highly recommend him to any business owner looking for clarity, growth, and a strong strategic partner.

Connie Kelly, Owner, Carolina Generators, LLC

Carolina Generators, LLC is a generator company. Connie Kelly does not run a heating and cooling company and she does not run a plumbing company.

Productive, not theoretical, is the whole argument for coaching for the owner and the leadership team, said better by somebody paying for it than it could be said here.